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 Fantastic
Customer Service Inside & Out
In this fascinating book 20
customer service experts from around the country share their
philosophies on what they believe illustrates 'fantastic
customer inside & out'. Read Carol's well received chapter,
"What It Takes to Give 'And Then Some' Service."
This book is a wonderful resource to boost your customer
service skills in time for National Customer Service Week,
October 4-8.
To order send an email to
carol@kivlercommunications.com
$14.95 plus
$2.50 for shipping/handling
Blessings: My
Journal of Gratitude
 This
beautiful book will become your treasured companion. A companion
for you to capture your own blessings on paper.
Writing in this interactive journal is a heartfelt way to
preserve your recollections and move more deeply into
self-reflection.
Carol's journal is
a combination of her inspiring words, captivating watercolors,
and thought provoking questions. This journal is the perfect
gift for a special woman in your life.
To order send an email to
carol@kivlercommunications.com
$19.95 plus $2.50
for shipping/handling
Will I Ever Be the Same
Again?
Transforming the Face of ECT (Shock Therapy)
Four times during
her highly successful career, Carol was brought to her knees by
acute depressive episodes that responded only to
electroconvulsive therapy (ECT - shock therapy).
The media has
portrayed ECT as a barbaric treatment - a treatment only given
to 'crazy' people in the dark wards of psychiatric hospitals.
This life-saving treatment is as far from that reality as it can
be. Sadly, quick decisions based on rumors can cause people to
shy away from possible breakthroughs - breakthroughs that could
potentially save their lives.
Part one of
Carol's book is the story of her first acute depressive episode
from the time she originally encountered symptoms until shortly
after her original exposure to ECT. Part two is advice she
offers to depressed individuals, their loved ones and their
health care providers about understanding depression and ECT,
and tips to get into and maintain recovery.
This highly
inspirational and informative book is a 'must-read' for anyone
seeking effective options for acute and
medication-resistant depression.
Click here to learn more and to order the book.
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